Despite the fact that this isn't the most importantfactor to help you identify a dependable shared web hosting company from a bad one and a reseller from a real provider, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody when you're in need of assistance. The telephone support for website hosting services may range from standard to professional, therefore the problems which can be resolved with a phone call differ based on the supplier. In the general case, these matters are simpler and include billing or 1st level tech issues because more difficult issues usually require a support ticket where both you and the administrators can track what's going on with a specific issue. Nonetheless, having the option to call your supplier can save you a lot of time and efforts for the numerous small issues which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
If you choose to buy one of our Linux shared web hosting
, you will be able to get in touch with our customer support team over the telephone for 14 hrs per day. We will help you select the perfect package for your sites as we are aware that it's better to discuss this kind of matters with a live person. In case you already have an account, we can help you with all sales/billing questions and / or general matters, even with some tech troubles which do not involve a long time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming troubles in order to have the entire communication in a single place. We have phone numbers in the United States of America, the UK and Australia, so you will be able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server
package that we offer. As some issues are more difficult and time-consuming, you may have to open a ticket if you come across such a problem, but for all your billing, general or small-scale technical issues you can always call us and we will help you quickly to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your websites on our cutting-edge cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the United States of America, Great Britain and Australia as well as a worldwide number, therefore you're able to call the one that is closer to your region.