If you ever have any enquiries connected with the hosting service or you encounter a problem with your sites, you will have to contact the hosting provider’s tech support team. It may not matter how promptly they will respond if you have a generic enquiry, but a problem like a misapplied application update, for instance, may result in your website becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to get back to you, the longer the website will be down. If you offer goods or services online, any downtime will harmfully influence your website and you may lose current or potential clients. Lots of hosting providers, chiefly resellers, respond to tickets and emails within 24 hours, but in the electronic era that is much too long, since clients will rarely return to a site that isn’t working correctly over a lengthy period.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you open or any email that you send is only sixty minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your problem or query, we will lend you a helping hand instantly and will give you the required info to sort out any problem with your sites. The real response time normally doesn’t surpass 15 to 20 minutes, which is the reason why you can forget about waiting for hours and hours to get a problem solved or even worse than that – waiting one whole day only to receive an answer that more info is required whilst nothing’s resolved. We’ll give you assistance at once because we realize just how expensive time can be in the dynamic online sphere. The sixty-minute response guarantee is valid for any technical or billing question that you might have regarding our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of just how important it is to get quick assistance, we guarantee that you’ll never have to wait around for more than one hour to get a reply to any support ticket that you submit via your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any issue no matter what its nature is – technical, general or billing. Moreover, our customer and technical support team is working 24 hours a day, 7 days a week, which is the reason why even in case you submit a ticket during holidays, you will invariably receive a lightning-fast response, which will include the answer to an inquiry, the solution to a predicament or the info necessary to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never need to spend a day hanging around waiting for a reply like you would with plenty of other web hosting providers.