There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a support ticket system. This is the easiest method of communication for a number of reasons. In case no client care team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. Plus, you can copy and paste large bits of info without the need to worry about typographical errors, and if a specific problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in the very same location, so each party can always see the comments supplied by the other one. The downside of using tickets to touch base with your web hosting provider is that they are typically separate from the hosting platform, which means that if you have to supply info or to follow directions, you will have to use no less than two different admin interfaces and this number could rise if you would like to administer multiple domains. In addition, many web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.