There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a support ticket system. This is the easiest method of communication for a number of reasons. In case no client care team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. Plus, you can copy and paste large bits of info without the need to worry about typographical errors, and if a specific problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in the very same location, so each party can always see the comments supplied by the other one. The downside of using tickets to touch base with your web hosting provider is that they are typically separate from the hosting platform, which means that if you have to supply info or to follow directions, you will have to use no less than two different admin interfaces and this number could rise if you would like to administer multiple domains. In addition, many web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Web Hosting
In stark contrast to what you may find with numerous other web hosting providers, the support ticket system that we are using with our Linux shared web hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from one single place. So, if you’ve got an enquiry or face a problem, you can get in touch with our client support engineers immediately. Our ticketing system offers an intelligent search option. This suggests that even if you have sent many tickets over the years, you’ll be able to find the one that you want in an instant. Furthermore, you can check knowledge base instructions for troubleshooting commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything associated with your account from one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or experience a predicament, you can get in touch with our client service team on the spur of the moment without the need to go to a completely different admin interface. You can search through your website files or check a variety of settings in your account whilst posting a new ticket or reading the answer to an older one. If you’ve got an immense number of tickets and you wish to track down a specific one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in less than sixty minutes regardless of the essence of your inquiry or issue.