The support that you can receive from your shared web hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical problem with a current account. Timely and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real hosting supplier not from a reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them immediately, it's quite possible that you'll wait for a day or two so as to get a reply to any kind of question, so your sites may stay offline for a long time. Alternatively, a supplier that provides various means of communication and has a technical support staff that is available at any time can assist you right away and help you minimize or entirely avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
Our Linux shared web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our solutions before you make a purchase or you're a current client and you have any question or a issue, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any issues which require additional time to research and take care of. Unlike many other web hosting service providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, so regardless of what the problem is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you're able to benefit from our 24/7 technical support services even on official holidays. All of your web sites will be available all of the time and so will we. With a lot of communication options, you'll be able to pick the easiest method to get in touch with us and find out about our services in case you do not have an account yet, or request support in case you are already among our customers. You'll be able to give us a call, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have a one-hour answer time guarantee, although it rarely takes over 20 minutes to receive assistance regardless of the complexity of the trouble. With our customer and technical support services, we will be available for you anytime you need us, not a few days later.
24/7 Customer Support in VPS
In case you purchase a virtual private server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. If you're an existing customer and you want help with a technical issue that requires more time to investigate or resolve, you are able to open a support ticket from your billing account or you'll be able to send an email and we will take care of the trouble and send you an answer within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, still for most issues it takes no more than 30 minutes to get assistance. Our support service covers the VPS as well as all the pre-installed software it features, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum reply time guarantee, you will benefit from quick support when you get a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result when you open a support ticket through your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it at any time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires more time to be solved or in case it should be given to our administrators, because it is far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to phone us or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.